Dr. Heather L. Stein, Psy D

Contact Information

2143 NE Broadway Street, #5
Portland, OR 97232
(503) 804-2736
Click here for a map to this location.

Fax 24hr Phone
(610) 886-1749 (503) 804-2736

Accepting new clients: No
Usual Office Hours:
I see clients on the following days:
Tuesdays 10am - 7pm
Wednesdays 10am - 7pm
Fridays 10am - 5pm

Hello and thank you for your interest!  I anticipate having openings in about three to four weeks.  If your needs are not pressing, you are welcome to contact me via phone or at heather.stein@heatherdoc.com, and we can talk about placing you on my short-term wait list. 

I appreciate your understanding.

Printable page for Heather Stein, Psy.D.


 (Adapted from Weeks & Treat's Couples in Treatment; Young & Long's Counseling and Therapy for Couples)

Listed below are twelve of the most common communication patterns/styles that can lead to misunderstandings and conflicts.  At the end of the list, there is a form that both you and your partner can complete, so that you can identify and reflect on your own and your partner’s ways of expressing yourselves. Please keep in mind that if discussion about your feedback leads to arguments, it could be very beneficial to bring in a neutral third party, like a psychotherapist, to help facilitate your process safely and successfully. 

 Mind reading:

Refers to the idea that you really know what your partner is thinking, feeling, etc, without checking out those assumptions. This often occurs as a reaction to a message or nonverbal cue, such as an uplifted eyebrow.

 Example:     "I didn't even tell you about the free tickets to the concert because I knew you wouldn't want to go."

                    "I could tell by the look on your face that you didn't want to eat at that restaurant."

 You may want to ask yourself what signals, both internal and external, tell you that you are mind reading.


This refers to attacking the person as well as the problem. The problem should be defined in terms of what a person does, not who s/he is. It is counterproductive to criticize the other person's character or blame the other. The two most common types of personalization are labeling/name-calling ("You're hopeless") and generalizing ("you never listen to me.")

When discussing a problem in the relationship, the couple should stay focused on the behavior and not attack each other personally.

 Distracting/Kitchen sinking:

There are two ways of distracting. One involves leaving the theme of the discussion by bringing up other unresolved past and present problems, as well as predicted future problems. A related distraction involves one person bringing up an issue and the other person bringing up another issue, and so on ("attack and counterattack").

It is essential to adopt the rule of staying on one topic at a time.

 Polarizing language:

Certain concepts in our language only serve to distance couples from each other. These include right versus wrong, always and never, truth versus lie. Black and white language should be eliminated during discussions. It is natural for some people to think in these terms, but it is important to avoid expressing them. These concepts can be viewed as judgemental, which can be inflammatory.

 The panel discussion:

This refers to the tendency for partners to be excessively rational in their discussions so that the underlying feelings are not expressed. People who communicate in this way are often in dual-career partnerships, are highly educated, or merely place a great deal of value on being civil and avoiding conflict.


Partner A:     "The thing that is the most troublesome is that you never call me and tell me when you are going to be late. I don't know how to plan the evening."  (Intent: I am annoyed and lonely)

Partner B:     "I suggest from this point on that that you assume that if I am not home by 7:00, you can make plans that don't include me."    (Impact: I feel angry and pressured.)

Reflecting on and expressing one's feelings can help to move the discussion along and assist in resolving conflicts.

Being right:

The more unhappy and disconnected that a couple feels, the more both partners may believe that they are "right" and therefore justified in their viewpoint. Inflexibility can be seen in one or both partners. When each person remains rigid and is not open to the other's viewpoint, the situation is at a standstill.

Summarizing self syndrome/cocktail listening:

Some partners rehearse what they want to say and simply wait until the other person stops talking, instead of listening to what is being said. This "summarizing self" continues to reiterate the same complaint without reacting to the partner's statement. The result is that the conversation goes nowhere.

 Example:     Partner A: "I said ABC."

                    Partner B: "I said XYZ."

                    Partner A: "But I said ABC."

                    Partner B: "But I said XYZ."


This occurs when you answer your partner's complaint with one of your own.

 Example:     Partner A: "I wish you would not spend so much money on video poker."

                    Partner B: "Well, I wish you wouldn't invite all of your friends over every weekend."

 Although a cross-complaint can sound like a response to the other person's complaint, it is actually a defensive reaction rather than an attempt to solve the original issue being presented.

Incongruent messages:

These communications contain positive and negative aspects or verbal and nonverbal messages that do not carry the same meaning.

 Example:     one member of a couple verbally encourages the person to talk while continuing to stare intently at the television.

The "stinger" pattern:

This is an incongruent message containing a positive statement with a criticism at the end.

Example: "Sure, you want to spend a lot of time with me now, but why couldn't we have done this five years ago?"

Nonsupportive statements:

Picking apart someone's character and questioning his/her motives and abilities disrupts communication and decreases trust. Often individuals are unaware that this has been the norm in their family. People who grew up in such environments end up bringing this kind of communication pattern to their other relationships and must become aware of the damaging nature of such insults.

Not hearing the positives:

A common cycle in many distressed couples occurs when compliments, praise, and recognition are not heard. Instead, one or both members of the couple hear only the negative aspects of the communication.

If you recognize that some of these obstacles are in play in your own and/or your partner's communications, you may want to open the .pdf document linked below.  The document duplicates this article and offers fillable worksheets to help you identify and address these communication concerns.




What is EMDR Therapy?

For additional information about Dr. Stein, please click on this link:
Oregon Counseling--Heather L. Stein, Psy.D.



Number of visitors to this site: 227599



The license of this professional / agency to provide services has been registered with this referral directory. All other information is self-reported and not verified. This listing does not warrant the practice of or treatment by any person or agency listed. Complaints about services should be taken to the provider of services, and, if necessary complaints should be taken to the state authority that licenses the professional or agency. If you choose to seek services, please discuss the specific services you require and the training the therapist / counselor / agency has to provide those services.

© 1998-2020 American Mental Health Alliance.